How to Log In
The login process for your Ledger wallet is designed to offer maximum security by keeping your private keys offline and requiring physical confirmation using your hardware device.
- Download and install the official Ledger Live app from the official website.
- Connect your Ledger hardware wallet (for example, Nano S Plus or Nano X) to your computer or mobile device via USB (or Bluetooth for supported models).
- Enter your PIN code on the device to unlock it.
- Open Ledger Live on your computer or mobile device and allow the app to detect your connected device.
- On the device, open the relevant crypto app (e.g., Bitcoin or Ethereum) when prompted by Ledger Live.
- Confirm any access or transaction using the buttons on your Ledger device. This ensures that only you physically can approve the access or transaction.
- Once connected, you will see your accounts, balances and portfolio in Ledger Live.
If you are new, start your setup by visiting ledger.com/start to initialize your device and recovery phrase.
Security & Best Practices
Your private keys remain inside the secure element of your Ledger device; they are never exposed to your computer or the internet. This makes the login flow fundamentally more secure than typical username/password systems. :contentReference[oaicite:2]{index=2}
Here are key practices to follow:
- ✅ Always download Ledger Live from the official site: ledger.com.
- ✅ Never share your 24-word recovery phrase with anyone. :contentReference[oaicite:3]{index=3}
- ✅ Confirm all actions on your hardware device—do not rely solely on the app or computer screen. :contentReference[oaicite:4]{index=4}
- ❌ Avoid entering your recovery phrase into any software or website—they will *never* ask you for it. :contentReference[oaicite:5]{index=5}
- ✅ Keep your firmware and Ledger Live app updated for latest protections.
Frequently Asked Questions (FAQ)
No. The login process uses your Ledger hardware device and PIN code. Your private keys never leave the device. The device itself plus the Ledger Live app forms your login access. :contentReference[oaicite:6]{index=6}
Use your 24-word recovery phrase (written down during setup) to restore your wallet on a new Ledger device or compatible hardware. Never input it on a random website. Keep your recovery phrase secure and offline.
Try using a different USB cable or port; make sure the device is unlocked with the PIN; check for the latest firmware; ensure Ledger Live is up to date. :contentReference[oaicite:7]{index=7}
You can access Ledger Live from any compatible computer or mobile device, but the most important login factor is your Ledger hardware device. Avoid using untrusted public computers or networks without appropriate precautions.
No. The recovery phrase is for device restoration only and must never be entered into any login form or website. Anyone asking for it is likely a phishing attempt. :contentReference[oaicite:8]{index=8}
No. Ledger Live works only when paired with a genuine Ledger hardware device. The hardware device safeguards your private keys and confirms actions. Setting up accounts without the device still leaves you without access to your keys.
For further assistance, visit the Ledger Support Center.